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New Marvis capabilities enhance Juniper AI Care Services
As applications, services, and content continue to drive unprecedented volumes of network traffic and data in today’s digital landscape, ensuring an uninterrupted flow of information is critical for organizations. Networks are more than just enterprise utilities; they’re strategic assets. That means ensuring seamless network operations is paramount to business success.
At Juniper Networks, we’re leading the AI-native revolution with Mist™, our industry-first AI-native networking platform, which empowers customers to consistently deliver exceptional user experiences. With the introduction of new Marvis® AI engine capabilities1, Juniper AI Care Services are taking a leap forward with enhanced offerings that redefine network management, security, and support.
Boost the AI-native experience with Juniper AI Care Services
Juniper AI Care Services showcase our dedication to innovation and excellence, intended to broaden our impact on customer business outcomes. Combining the experience and knowledge of Juniper technical experts with the insights from Marvis AI, this unique services portfolio is designed to maximize ROI across the entire customer network life cycle.
From design reviews and onboarding assistance to best practices, proactive health checks, and ongoing optimization guidance, Juniper helps ensure your networks operate at peak efficiency. Tailored for Juniper wireless access, wired access, and SD-WAN portfolios, these services also ensure your network is continuously optimized and future-ready.
Elevate service experience with Marvis
Juniper AI Care Services leverage the strengths of the Marvis AI engine and Marvis® AI Assistant. Together, they set the AI-native networking standard for automated, proactive network management and troubleshooting with new levels of scale and precision. With pre- and post-connection data collected from across the IT infrastructure, Marvis AI now delivers even greater visibility at the site or organization level through its network services and application service level expectations (SLEs), as set by customers to suit their organizations.
Now downloadable, Marvis Minis gives technical resources delivering AI Care Services a completely non-disruptive tool to enhance troubleshooting. By simulating user connections, Marvis Minis proactively validates network and application experiences, allowing preemptive problem detection and resolution before users are ever impacted. Marvis Actions deepen and highlight actionable insights for unparalleled operational efficiency and user experience. Additionally, the new Marvis Client helps pinpoint root causes for individual user issues even better than before. Together, AI Care Services and Marvis AI have significantly reduced downtime, elevated experiences, and improved network reliability for customers.
A closer look at Juniper AI Care Services tiers
Our AI Care Services portfolio is structured to meet diverse organizational needs through its three tiers:
- AI Care delivers 24×7 technical support from engineers leveraging AI to expedite ticket resolution, as well as a dedicated onboarding helpdesk and focused learning webinars.
- AI Advanced Care builds on the AI Care foundation by adding personalized service from a single-point-of-contact (SPOC) technical liaison, high-touch operational assistance, technical consultations, design reviews, and two All-Access Passes to Juniper training.
- AI Ultimate Care, our premier tier, includes all the benefits of AI Advanced Care, plus comprehensive rollout assistance, proactive health checks, and a SPOC service advocate to achieve the customer success plan aligned with your goals.
A journey toward AI transformation
At Juniper Networks, our mission is to make every connection count by fostering exceptional, secure, and sustainable user experiences. With continuous learning from thousands of customer networks, our AI tools not only identify issues in near real time, but they also predict and potentially resolve them autonomously.
Our pioneering journey with you is one of partnership, insight, and action. We’re right by your side at each phase as you move toward an AI-transformed future where network operations and the support experience are not just reactive but proactive, predictive, and action-oriented.
Take the next step and explore Juniper AI Care Services today.